Monday, January 13, 2014

It's THAT time of year again...

.....Where Canada Post makes it's dreaded shipping changes.

I worked most of the day on this and to be honest I am so frustrated and torn. I have done the best I can do with the limitations placed on me and I really NEED all of you to UNDERSTAND I do not set the rates.

I charge PENNIES on each package for shipping materials, my time and fuel to go to the post office. I try my out most to be FAIR! Please, please, please understand this!

Here is my CURRENT shipping policy and rates as it applies to diapers. To be honest, my brain is mush right now and I can not delve into all our other products today. I printed well over 70 pages of charts and rate classes to figure all of this out. So here goes....

We ship from CANADA.

Most orders take 2-3 business days to prepare/ complete prior to shipping at this time (due to volume). 

Shipping via Canada Post is a very complex issue for us Canucks to understand let alone our American counterparts. The differences between Can Post and the USPS are vast. That being said with the recent price hikes I have sat down and broke things down as they pertain to BB Butts Diapers. Please note, sometimes the shipping module can not "handle" the necessary calculations. We are committed to, and have a long track record of, refunding significant shipping overage to our customers

First off, let’s tackle diapers…

The US destinations are fairly simplistic here. The cost to ship one diaper in the US is $8.75 (that includes 70 cents for packaging, my time and fuel). Here is where the differences between the two systems show however. You can ship up to 4 diapers for just $11.50. This method (Small Packet US Air) has a delivery standard of 5-8 days but offers no insurance nor tracking. To add tracking and insurance you need to bump up to “Tracked Packet” which is, on average, an additional $7 per package. IF you want this option please convo me so that I can make a custom listing for you reflecting the price difference. I know…it sucks…please remember *I* do not work for Canada Post.

Shipping within Canada is a more complex system, based on postal codes and there is not one rate for the country, let alone each province sadly. One has to use a system of averages in this case. To make it “as fair as possible” I have broken shipping down into regions to reflect as close as possible the true costs to the customers rather than a larger “flat rate”.

So for UP TO 5 diapers the rate SHOULD BE as follows:

BC~ $10, AB ~$11, MB/SK ~$13, ON/QC ~$14.75, YT/NT/Maritimes $15.25

Yes, sadly, that is the price for 1 diaper as well, but BONUS when you can get 5 for the same shipping. However, Etsy does not allow me to differentiate between the regions IN Canada. As a result, I have to look at averages and hope it all works out in the end. By the way, I live in the West so there is a huge fluctuation in rates.

For now, until this situation can be addressed more, Shipping within Canada for a diaper will be $13.00. There will be an additional diaper fee for bulk orders to get to "actual" costs but ALL overages beyond $1 will be refunded regardless of if you purchase one diaper of half a dozen. I am REALLY trying to be fair to all! Please convo me if you are going to be overcharged (BC, AB) and I can make a custom listing for you to reflect actual shipping.

This is Expedited Parcel which has a delivery standard of 3 days in the region (western Canada) and up to 7 days nationally. It includes tracking and up to $100 insurance (additional insurance avail at $2/$100 please convo us prior to purchase).

We are not responsible for customs or import duties of the receiving nation. We can not be held responsible for packages once they have been marked as shipped and entered the postal system.

If you are concerned about the arrival of your item, please let us know.

If you are interested in shipping by Greyhound (often much quicker than Canada Post), please indicate and I will obtain a quote for you.

Local pick up can be arranged. Please make a notation in your order so that a suitable time can be arranged and shipping charges will be refunded at pick up or arrange to pay in person.

Our packaging is zero frills....just your items and a couple cards to keep your expenses to a minimum. Please note, for bulky orders, in order to continue on the meaningful theory of being eco-friendly, our shipping is done in recycled, reused (but clean) boxes. Single diaper and small item orders will be wrapped in shipping paper or polymailer envelopes to keep your shipping costs to a minimum.

We have worked diligently to reflect actual and true shipping charges to be fair to both you and us. There are times when that effort causes shipping overcharges in the case of multiple items purchased. Please know we promptly refund overages in excess of $1 (rounded up) via method of payment.

Please leave your comments and feedback. This is a HUGE issue for all of us!

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